VoIP-supported Company Phone: What it is, Why it Matters
April 6th, 2012A VoIP-supported company phone is cheaper than any traditional business telephone service because it uses the Internet. It also has more and better features than traditional business telephone structures, not to mention more affordable rates, quicker communication and a wider reach. These are the reasons why some businesses are switching to virtual PBX systems, which allow calls to pass through a computer even without an actual phone unit.
Another advantage of a company phone with VoIP is its flexibility in handling mobile employees. In this era of virtual assignments and e-everything like e-mail, e-book, e-commerce and e-greeting, more and more businesses are cutting down on operational costs by letting employees work from home or work while in transit.
IP telephony in a PBX system offers numerous benefits to different kinds of companies in any place with Internet connectivity. The VoIP feature in a company phone has the following perks:
1. Desk-to-desk calling or connecting to offices in different geographical locations.
2. Conference calling, which is when an individual takes or makes a telephone call then wishes to have more people join the conversation. The call may also be designed in a way that certain individuals can only listen and not talk to those on the other end. This is often referred to as an audio teleconference or ATC.
3. The voice of an automated attendant or auto-receptionist is the first thing staff, clients and business partners will hear when they call a company with VoIP PBX. Therefore, the recording should be of the highest quality to create a good impression. When an auto-attendant speaks, it answers the phone line and offers callers a range of choices. An automated attendant may also allow a caller to reach a live operator by dialling a number, usually zero.
4. Music on hold is the playing of recorded music when callers are placed on hold or are being transferred to the appropriate extension number. It is particularly heard in customer service hotlines. This can also be referred to as phone on hold, message on hold and on-hold messaging.
Many businesses are now offering 24-hour customer service to meet the needs of clients in various geographic locations. Internet-supported technology without bulky, traditional phone and fax equipment makes way for faster and better customer assistance and troubleshooting. A VoIP-supported company phone ensures a large return on investment, lower costs for both installation and implementation, and more work done in a shorter amount of time.

